Help Desk
We have collected answers to most frequent customer questions here. If you have specific questions you can try the Forum.
1. What are email server settings to my Android, iOS, Microsoft and other devices and Apps?
Server type: IMAP (Sometimes called "Other". Do not choose Exchange.)
SSL Encrypted Webmail.
You can use your family domain for email server ie. mail.nugyen.id or you can use these general server settings:
IMAP address: mail.your-family-name.id (non-encrypted port 143 or TLS encrypted port 993)
POP address: mail.your-family-name.id (non-encrypted port 110 or TLS encrypted port 995)
SMTP address: mail.your-family-name.id (non-encrypted port 25 or TLS encrypted port 587)
If you use TLS encryption you may get certificate errors. Ignore them.
2. What if I can't connect to IMAP server?
Make sure you use port 143 (with plain authentication) and remember:
Your email address is your username.
If that fails try to use port 993 with TLS encryption (your email App will use this configuration).
3. What if I can't connect to SMTP server?
Many ISP's block SMTP port 25 to try to control SPAM traffic.
Try to use port 587 (SSL/TLS accept all certificates).
Also remember to use the same credentials for SMTP authentication that you used with
IMAP account. If you use your ISP's SMTP server you won't see "Sent" emails on Webmail.
4. What if my App complains about Cert Error?
You should configure your App to use above mentioned "real" addresses.
5. What if I my email stops working?
You can always remove your account from your App and reconfigure it from scratch.
If you use IMAP account the emails will stay safe on our servers even if your device
changes. Do not delete or move your messages inside your App unless
you wish to change them also on the server.
6. How can I change my eMail password?
You can always change your account password from your webmail settings. Or you can request a reset.
7. How can I change my SPAM filter Settings?
You can always change your account SPAM filter settings from your servers webmail settings.
There is also a network wide SPAM server cluster that blocks most SPAM before it gets to your server.
This service sends you a daily email listing blocked messages that you can release.
These messages will be automatically deleted in 7 days.
Server type: IMAP (Sometimes called "Other". Do not choose Exchange.)
SSL Encrypted Webmail.
You can use your family domain for email server ie. mail.nugyen.id or you can use these general server settings:
IMAP address: mail.your-family-name.id (non-encrypted port 143 or TLS encrypted port 993)
POP address: mail.your-family-name.id (non-encrypted port 110 or TLS encrypted port 995)
SMTP address: mail.your-family-name.id (non-encrypted port 25 or TLS encrypted port 587)
If you use TLS encryption you may get certificate errors. Ignore them.
2. What if I can't connect to IMAP server?
Make sure you use port 143 (with plain authentication) and remember:
Your email address is your username.
If that fails try to use port 993 with TLS encryption (your email App will use this configuration).
3. What if I can't connect to SMTP server?
Many ISP's block SMTP port 25 to try to control SPAM traffic.
Try to use port 587 (SSL/TLS accept all certificates).
Also remember to use the same credentials for SMTP authentication that you used with
IMAP account. If you use your ISP's SMTP server you won't see "Sent" emails on Webmail.
4. What if my App complains about Cert Error?
You should configure your App to use above mentioned "real" addresses.
5. What if I my email stops working?
You can always remove your account from your App and reconfigure it from scratch.
If you use IMAP account the emails will stay safe on our servers even if your device
changes. Do not delete or move your messages inside your App unless
you wish to change them also on the server.
6. How can I change my eMail password?
You can always change your account password from your webmail settings. Or you can request a reset.
7. How can I change my SPAM filter Settings?
You can always change your account SPAM filter settings from your servers webmail settings.
There is also a network wide SPAM server cluster that blocks most SPAM before it gets to your server.
This service sends you a daily email listing blocked messages that you can release.
These messages will be automatically deleted in 7 days.